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Careers HVAC Service Coordinator

Description:

We are a sales organization who specializes in the sale of innovative and sustainable HVAC Equipment and Systems for Industrial and Commercial construction. Our sales company provides expertise and real value to our customers and their construction projects.

The Olympic Service Division Team maintains, services and performs startup processes on the specialized equipment sold by our company. Our service group is a fast growing and dynamic team committed to building their reputation on customer excellence.

Responsibilities:

This position is responsible for scheduling and dispatching HVAC Service Technicians by optimizing routes, fielding incoming calls and emails, providing exceptional customer service and making sure all job information is entered in the system correctly.  This encompasses managing requests and prioritizing and dispatching jobs to field service personnel to complete scheduled and unscheduled demand service work to meet service quality and response targets.

Key Responsibilities:

  • Assign technicians to specific jobs and ensure that work is completed on schedule
  • Stay in touch with technicians on the job, answering questions and solving problems including tracking parts, staying within service limits and obtaining appropriate customer approval
  • Following up with customers to meet their service resolution process
  • Fulfill manual and computer processes to document and track jobs from the origin through to invoicing. Populating job file with all required information
  • Anticipate and plan for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations
  • Perform other duties as assigned such as ordering filters
  • Record and distribute information to appropriate departments, including site information, service issues, sales opportunities and safety issues

Skills and Competencies:

  • Excellence in effective communication within the company and in liaising with clientele.
  • Superior time management skills and organizational tactics with ability to plan/schedule work
  • Detail-oriented
  • The ability to independently make sound decisions in the best interest of the organization.
  • Good geographical knowledge of local and surrounding areas in the BC Lower Mainland
  • Intermediate abilities in Microsoft Office (Word, Excel, Outlook and MS Dynamics) and basic Windows environment
  • Consistent attendance, punctuality, and dependability
  • Ability to multi-task, “think on your feet”, coordinate, and work well under pressure
  • Ability to accurately relay details using a phone, computer, or other devices
  • Ability to establish and maintain effective work-place relationships and work with the team
  • Work independently to complete assigned tasks with minimum supervision

What the right candidate(s) can expect from us:

We are offering the successful candidate the opportunity to further develop in a supportive and energetic work environment.  We provide training and growth opportunities for motivated individuals that wish to become part of a growing successful business. We offer a competitive compensation package.

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As of May 1st, 2019
930 W 1st Street, Suite # 112
North Vancouver , BC V7P 3N4
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340 Harbour Ave
North Vancouver , BC V7J 2E9
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348 Harbour Ave
North Vancouver , BC V7J 2E9
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