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Careers Service Coordinator – Kelowna

Description:

Reports to: Service Manager Posting Date: January 19, 2024
Salary: $45,000 – $55,000 Work Location: On-site
Job Type: Full-time Number of Open Positions: 1
Start Date: February 2024 Application Deadline: February 2, 2024
About Us:
Founded in 1963, Olympic International is Western Canada’s leading sales provider of HVAC equipment solutions. Headquartered in North Vancouver, we’ve grown from a manufacturer’s representative to the region’s foremost HVAC solutions provider, serving British Columbia and the Yukon. We specialize in meeting the HVAC equipment needs of building owners, mechanical contractors, engineering, procurement, and construction (EPC) firms. Whether it’s for industrial, commercial, or institutional applications, our extensive HVAC knowledge and technical expertise drive our commitment to excellence.

Olympic Service, a division of Olympic International Sales, is rapidly growing, and we are seeking highly skilled and motivated individuals to join our Kelowna team! We specialize in servicing and maintaining HVAC equipment, such as Daikin Comfort, Daikin Applied, Aermec, and various other products. We pride ourselves in being a top-tier HVAC solutions provider, promoting high-level customer service and industry-leading technological assistance.

Olympic International Service
#143 1855 Kirschner Road
Kelowna, BC V1Y 4N7

Role Overview:
The Service Coordinator role is the primary point of contact for our employees and customers. As a central point of communication, the position requires strong organizational and communication skills, but also exceptional attention to detail. We are looking for someone with a positive, outgoing, and professional can-do attitude. The Service Coordinator performs a variety of administrative and clerical duties, coordinates a range of day-to-day business operations, and managerial services or office duties.

 

Responsibilities:

The following is a list of the essential duties and responsibilities of this role. The tasks and time spent performing each task may vary as business needs require. Olympic International maintains the right to modify job duties and responsibilities at its discretion.  The range of specific responsibilities will include but not be limited to the following:
  • Front line to customer calls and service inquiries
  • Assign technicians to specific jobs and ensure that work is completed on schedule
  • Stay in touch with technicians on the job, answering questions and solving problems including tracking parts, staying within service limits, and obtaining appropriate customer approval
  • Following up with customers to meet their service resolution process
  • Anticipate and plan for increases/decreases in service volumes, shifting resources in response to seasonal and other fluctuations
  • Record and distribute information to appropriate departments, including site information, service issues, sales opportunities, and safety issues
  • Office and warehouse coordination, management of shipments, inventory, and office supplies
  • Maintenance of job and admin files, report formatting, work report management, and taking meeting minutes
  • Managing fleet maintenance schedules
  • Providing scheduling and logistic support for meetings, events, travel or field schedules, and reservation arrangements
  • Additional responsibilities as assigned.

Skills and Competencies:

Required
  • Strong MS Office skills, computer literacy
  • Exceptional communication skills, both written and verbal
  • Ability to work independently and/or in team under minimal supervision
  • Ability to own the role
  • Proven ability to multitask, stay organized in a fast-paced dynamic environment, and follow through with deadlines
  • Strong organizational, time management, and prioritization skills, including personal agility and attention to detail
  • The ideal candidate will be a highly motivated, energetic, collaborative individual with strong customer service skills and a ‘can-do’ attitude; Team player, and problem solver.

Educational Requirements:

Education, Licenses and/or Certification, Experience Required
  • Minimum 2-3 years of administrative experience; experience in an HVAC environment is considered an asset
  • Previous experience in dispatch and contract administration is considered an asset

What the right candidate(s) can expect from us:

At Olympic International, we prioritize your professional development, collaboration, and provide recognition for your contributions, creating a rewarding and energizing workplace. Your success is our success, and we look forward to supporting your career journey.
Benefits:

  • Health, Vision, and Dental Care
  • Paid Time Off
  • Yearly Physical Health Benefit
  • Training & Development, and Mentoring/Coaching
  • Wellness resources (such as standing desks, ping-pong table, on-site kitchen)
  • Company Events (such as BBQ, End of the Year Party etc.)
  • Business Casual Dress Code
How to Apply:
Olympic International is an equal-opportunity employer that values diversity, equity and inclusion. We encourage interest from individuals belonging to equity-seeking groups. We invite interested candidates to submit their resume and cover letter to: Paula.broadhead@olympicinternational.com.

 

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Celebrating 60 Years
930 W 1st Street, Suite # 112
North Vancouver, BC V7P 3N4
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348 Harbour Ave
North Vancouver, BC V7J 2E9
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930 W 1st Street, Suite # 111
North Vancouver, BC V7P 3N4
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#143 1855 Kirschner Rd
Kelowna, BC V1Y 4N7
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